IT38416: NEWLY ADDED NETAPP DEVICE PROBES SUCCESSFULLY, HOWEVER PERFORMANCE MONITOR FAILS TO START AND SHOWS "DEVICE UNREACHABLE"

APAR status

• Closed as program error.

Error description

• Adding a Netapp device to Storage Insights, the probe
  completes successfully but does not collect performance
  data.  Attempting to enable performance collection, the
  Data Collection and Performance Monitor status change
  to "Device Unreachable".
  
  Error found in:  process_netapp_cmode.log
  2021-08-18 16:24:51.939 - DEBUG - Performance data successfully
  able to be loaded for next run.
  2021-08-18 16:24:51.939 - INFO - Performance data found.
  2021-08-18 16:24:51.939 - INFO - duration: 300
  2021-08-18 16:24:52.829 - INFO - HWN6010I Task Processing_Disks
  completed successfully
  2021-08-18 16:24:53.720 - INFO - HWN6010I Task
  Processing_Volumes completed successfully
  2021-08-18 16:24:54.642 - INFO - HWN6010I Task Processing_Ports
  completed successfully
  2021-08-18 16:24:55.548 - INFO - HWN6010I Task
  Processing_File_Systems completed successfully
  2021-08-18 16:24:55.548 - ERROR - Error processing data files.
  Exiting...
  2021-08-18 16:24:55.548 - DEBUG - Writing status file...
  2021-08-18 16:24:55.548 - DEBUG - Exit code: 99
  2021-08-18 16:24:55.548 - DEBUG - Traceback (most recent call
  last):
  File "vsi_thirdparty\MainLauncher.py", line 358, in run_reporter
  
  File "Reporter.py", line 110, in start
  File "Reporter.py", line 809, in performance_monitor
  UnboundLocalError: local variable "io_record" referenced before
  assignment
  2021-08-18 16:24:56.423 - ERROR - HWN025032E Job failed during
  post processing of collected data from the data source.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring NetApp devices         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Adding a NetApp device to Storage Insights, the probe        *
  * completes successfully but does not collect performance      *
  * data.  Attempting to enable performance collection, the      *
  * Data Collection and Performance Monitor status change        *
  * to "Device Unreachable".                                     *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q21   [ 54X-IBM-SI ]
  ( release target 4Q 2021 / November )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels