How to Correct Inaccurate Customer Information in Cases Opened through HMC/SE Call-Home

Resolving The Problem

1. Log on the HMC with a user assigned a SYSPROG or SERVICE role
2. Under HMC Management, select Customize Customer Information, as shown below:
   
3. This will launch the Customize Customer Information task, which will automatically open up to the Administrator tab. The Administrator tab contains fields for Contact Information (Company Name, Administrator name, Email address, Phone number, Alternate phone number, Fax number, Alternate fax number) and Mailing Address information (Street address, Street address 2, City or locality, Country or region, State or province, Postal code). An example of this is shown below:
   
   **NOTE: Required fields that cannot be left empty are designated with as asterisks (*) to the left of the textbox.
4. Review the fields mentioned above and verify that they do not contain incorrect or missing information. Please update any fields that contain incorrect or missing information. In particular:
   • Verify that the Administrator name field contains one space to be separated into first and last name.
   • Verify that phone numbers start with the international numbering to be able to call back from other countries.
   • Verify that you have provided an email address that is monitored 24x7x365.
5. Once the customer information under the Administrator tab has been verified as/corrected to be accurate, navigate to the System tab. The System tab contains fields for System Information (Street address, Street address 2, City or locality, Country or region, State or province, Postal code). An example of this is shown below:
   
   **NOTE: If you would like the System Location information to be the same as the Mailing Address information, select OK to save your Mailing Address Information, navigate to the Customize Customer Information task again, select the System tab again, and enable the "Use the administrator mailing address" setting shown above. 
6. Review the fields mentioned above and verify that they do not contain incorrect or missing information. Please update any fields that contain incorrect or missing information.
7. Once the customer information under the System tab and the Administrator tab has been verified as/corrected to be accurate, select OK to save your changes.
8. Navigate to Service Management and select Report a Problem, as shown below:
   
9. This will launch the Report a Problem task. Select Test Automatic Problem Reporting, enter a description indicating you're testing the changes you made to the customer information, and select Request Service. An example of this is shown below: