IBM Support

IT38259: THE STORAGE INSIGHTS DATA COLLECTOR UPGRADE STATUS SHOWS "UPGRADE TASK EXPIRED" WHEN NO ERROR OCCURRED.

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APAR status

  • Closed as program error.

Error description

  • There are times when data collector upgrade is successful but
for some reason data collector upgrade status has a failure.
The following message appears in the data collector panel:
Oops! Something went wrong during the upgrade. To help fix the
problem, check out these troubleshooting tips. If you can't
resolve the problem, open a support ticket. In the meantime,
your other data collectors will continue to collect metadata.

The upgrade status has this "Upgrade task expired".

Local fix

  • 



Problem summary


    

  • ****************************************************************
* USERS AFFECTED:                                              *
* IBM Storage Insights users upgrading their Data Collector(s) *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* There are times when data collector upgrade is successful    *
* but for some reason data collector upgrade status has a      *
* failure.                                                     *
*                                                              *
* The following message appears in the data collector panel:   *
* Oops! Something went wrong during the upgrade. To help       *
* fix the problem, check out these troubleshooting tips. If    *
* you                                                          *
* can't resolve the problem, open a support ticket. In the     *
* meantime,your other data collectors will continue to collect *
*                                                              *
* metadata.                                                    *
*                                                              *
* The upgrade status has this "Upgrade task expired".          *
****************************************************************
* RECOMMENDATION:                                              *
****************************************************************

    



Problem conclusion


    

  • The fix for this APAR is targeted for the following release:

IBM Storage Insights 4Q21   [ 54X-IBM-SI ]
( release target 4Q 2021 / December )

The target dates for future releases do not represent a formal
commitment by IBM. The dates are subject to change without
notice.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT38259
    • 

  • Reported component name
    STORAGE INSIGHT
    • 

  • Reported component ID
    5608TPCSI
    • 

  • Reported release
    54X
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2021-09-03
    • 

  • Closed date
    2021-12-07
    • 

  • Last modified date
    2021-12-07
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    STORAGE INSIGHT
    • 

  • Fixed component ID
    5608TPCSI
    • 



Applicable component levels


    








      
              
                            

              

              [{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            08 February 2022
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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