APAR status
Closed as program error.
Error description
When performing a parallel streaming VM restore using the IBM Spectrum Protect Plus VADP, the job fails with the following error in the Joblog: ERROR,<timestamp>,CTGGA2358,Failed copy VMDK files from proxy <proxy> for VM <VM name>. (You do not have access rights to this file (evddk-13)) ERROR,<timestamp>,CTGGA1110,No selected item is recoverable. The VADP proxy will show: <timestamp> [I] <VDDK> VixDiskLib: VixDiskLib_OpenEx: Open a disk. <timestamp> [I] <VDDK> VixDiskLib: Unable to locate appropriate transport mode to open disk. Error 13 (You do not have access rights to this file) (Unexpected error when trying to retrieve token for disk [DataStore] targetVMname_disk/disk.vmdk.) at 5764. <timestamp> [I] <VDDK> VixDiskLib: VixDiskLib_OpenEx: Cannot open disk [DataStore] targetVMname_disk/disk.vmdk. Error 13 (You do not have access rights to this file) (Unexpected error when trying to retrieve token for disk [DataStore] targetVMname_disk/disk.vmdk.) at 6342. <timestamp> [I] <VDDK> VixDiskLib: VixDiskLib_Open: Cannot open disk [DataStore] targetVMname_disk/disk.vmdk. Error 13 (You do not have access rights to this file) at 6418. <timestamp> [W] Disk [DataStore] targetVMname_disk/disk.vmdk could not be opened. Error:You do not have access rights to this file (evddk-13) <timestamp> [E] Error in opening source disk (You do not have access rights to this file (evddk-13))
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.8 * **************************************************************** * PROBLEM DESCRIPTION: * * See error description * **************************************************************** * RECOMMENDATION: * * Apply the fixing level when available. This problem is * * currently projected to be fixed in IBM Spectrum Protect Plus * * level 10.1.8 ifix2 and 10.1.9. Note that this is subject to * * change at the discretion of IBM. * ****************************************************************
Problem conclusion
To fix this issue a VM snapshot is created before restore for all cases.
Temporary fix
Comments
APAR Information
APAR number
IT38205
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A18
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-08-31
Closed date
2021-09-16
Last modified date
2021-09-16
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A18","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024