IBM Support

Federated users from the United Kingdom (UK) are unable to sign into IBM Planning Analytics with Watson

Troubleshooting


Problem

Federated users from the UK are unable to authenticate to IBM Planning Analytics with Watson

Symptom

CSIAC6274E Authentication failed due to a configured policy

Cause

SAML trace shows all the necessary attributes are present: firstName, lastName, emailAddress, and country. However, country is returning a value of 'UK'. IBM Federation requires 'country' to follow ISO 3166 alpha 2 character code standards. In this case, 'GB' is the correct value.

Diagnosing The Problem

1) Gather a SAML trace to capture the SAML response
2) Verify the value passed back for 'country'

Resolving The Problem

Update 'country' from 'UK' to 'GB'

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSD29G","label":"IBM Planning Analytics"},"ARM Category":[{"code":"a8m50000000L2eoAAC","label":"1 - Migrated Categories->BA - Planning Analytics Cloud->Federation"}],"ARM Case Number":"TS006594124","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

Document Information

Modified date:
26 August 2021

UID

ibm16484213

Page Feedback