IJ34634: WORK CENTER SR DOES NOT SHOW ALL FOLLOW-UP QUESTIONS ON THE "ADDITIONAL DETAILS" CARD

APAR status

• Closed as program error.

Error description

• Work Center Administration, we can create the SR templates that
  will be used in the Work Center Submit Service Request.
  For each of these templates it is possible to assign attributes,
  which are called "Follow-up Questions".
  However, when more than 10 follow-up questions are added, not
  all of them are shown on the "Additional Details" card,
  regardless of whether all questions are answered or not.
  
  STEPS TO REPRODUCE:
  
  
  Steps to Replicate:
  
  1. Go to Work Center Administration > Service Request
  Configuration > Categories and create a new Category: "Work
  Center"
  
  2. In the Issue card click on "+" and add new issue: "Work
  Center Issue" and click on "Follow-up Question" icon (1st icon)
  
  3. Click on "+ Add" and a list of attributes will be shown,
  choose 16 from that list. It doesn't matter if they are required
  or not.
  Done
  
  4. Go to Work Center Submit Service Request and create a new SR
  using "Work Center" template
  Describe the issue: Work Center Issue
  Next
  AdditionalDetails: all attributes added in step 3 will be
  listed. Answer all or part of them (14) > Next > complete all
  information requeired and Submit request
  
  5. Open the newly created SR under Active Requests. View the
  Additional Details section of the SR.
  
  Results: Additional Details section says there are 16 follow-up
  questions, but only 10 can be seen in the card.
  
  Expected Results: The Additional Details section should show all
  the follow-up questions created for the issue of the chosen
  template.
  
  
  REPORTED IN VERSION:
  
  
  Version of Maximo: 7612 - Work Center 7604
  Application within Maximo: Submit Service Request
  

Local fix

• na
  

Problem summary

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release 7.6.1.3 Product.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SYSTEM CONFIG

• Fixed component ID

  5724R46S1

Applicable component levels