IBM MustGather: Read first for IBM Order Management Software(OMS) certified containers

Diagnosing The Problem

• Gathering information to open a support ticket
• Gathering general problem description information
• How to submit diagnostic data to IBM Support
• General IBM Support hints and tips

Gathering information to open a support ticket
A valid IBM customer number, contact name, email address, and phone number are important to validate the entitlement and contact information.
Refer to the section "Accessing Software Support" in the IBM Software Support Handbook to have the full list of information necessary to open a support ticket.

To determinate the correct Severity of your concern for your business, refer the IBM Software Support Handbook.

The following information is relevant to justify the Severity of the concern and discuss the priority with the development team.

• Describe the Business Impact this problem is having specifying current and future Business Impact
• Indicate any project deadlines
• What is the current impact on users? How many users are affected?
• Specify whether the issue is in Development, QA, Pre-Prod, or Production environment

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Gathering general problem description information

Click the problem or issue type that best describes your situation. This lists the diagnostics that the IBM Support team requires to review your problem.