APAR status
Closed as program error.
Error description
Data collection for some XIV storage fails in Storage Insights although performance data is being collected successfully. probe-data-processor error Exception encountered when processing Probe data under Probe Data Processor for device <device> com.ibm.srm.dataprocessor.probe.service.exception.Prob eDataProcessorException:Error while Processing probe data; Cause org.xml.sax.SAXException: Exception occured while parsing output file Error while Processing probe data com.ibm.srm.dataprocessor.probe.service.exception.ProbeDataProc essorException:Error while Processing probe data at com.ibm.srm.dataprocessor.probe.xiv.XIVProbeProcessor.proces sOutputFile(XIVProbeProcessor.java:53) at com.ibm.srm.dataprocessor.common.probe.api.AbstractProbeData Processor.processProbeData(AbstractProbeDataProcessor.java:186) at com.ibm.srm.dataprocessor.common.probe.api.AbstractProbeData Processor.processKafkaProbeData(AbstractProbeDataProcessor.java :2042) at com.ibm.srm.dataprocessor.probe.service.impl.AbstractDataPro cessorService.processOnMessage(AbstractDataProcessorService.jav a:461) at com.ibm.srm.dataprocessor.probe.service.impl.ProbeDataProces sorService.onMessage(ProbeDataProcessorService.java:214) at com.ibm.srm.utils.kafka.consumer.tasks.ConsumerTask.lambda$r un$1(ConsumerTask.java:237) at com.ibm.srm.utils.kafka.consumer.tasks.ConsumerTask$$Lambda$ 266/0x0000000028090a80.run(UnknownSource) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPool Executor.java:1160) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoo lExecutor.java:635) at java.lang.Thread.run(Thread.java:822) Caused by: com.ibm.srm.dataprocessor.probe.service.exception.Pr obeDataProcessorException:Error parsing output file at com.ibm.srm.dataprocessor.xiv.parser.ProbeOutputParser.parse Statistics(ProbeOutputParser.java:319) at com.ibm.srm.dataprocessor.probe.xiv.XIVProbeProcessor.proces sOutputFile(XIVProbeProcessor.java:50) ... 9 more Caused by: java.lang.NullPointerException at com.ibm.srm.dataprocessor.xiv.parser.ProbeOutputParser.endEl ement(ProbeOutputParser.java:860) at org.apache.xerces.parsers.AbstractSAXParser.endElement(Unknown Source) at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanEn dElement(UnknownSource) at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$Fragme ntContentDispatcher.dispatch(UnknownSource) at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDo cument(UnknownSource) at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source) at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source) at org.apache.xerces.parsers.XMLParser.parse(Unknown Source) at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source) at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source) at org.apache.xerces.jaxp.SAXParserImpl.parse(Unknown Source) at com.ibm.srm.dataprocessor.xiv.parser.ProbeOutputParser.parse Statistics(ProbeOutputParser.java:316) ... 10 more
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users XIV storage device * **************************************************************** * PROBLEM DESCRIPTION: * * Data collection for some XIV storage fails in Storage * * Insights * * although performance data is being collected successfully. * * * * * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is contained in the following release: IBM Storage Insights 3Q21 [ 54X-IBM-SI ] ( released 3Q 2021 / September )
Temporary fix
Comments
APAR Information
APAR number
IT37957
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-08-10
Closed date
2021-09-30
Last modified date
2021-09-30
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
08 February 2022