APAR status
Closed as program error.
Error description
DataPower may not properly read the response from the backend resulting in a subsequent 500 internal error or some other unexpected backend error in the logs against an otherwise good response (if read in the packet capture).
Local fix
Problem summary
When Datapower reads the response from backend, sometimes it fails to parse the document and reports the timeout error.
Problem conclusion
Fix is available in 2018.4.1.17, 10.0.1.4 For a list of the latest fix packs available, please see: http://www-01.ibm.com/support/docview.wss?uid=swg21237631
Temporary fix
Retry the transaction.
Comments
APAR Information
APAR number
IT36096
Reported component name
DATAPOWER
Reported component ID
DP1234567
Reported release
A0X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-03-02
Closed date
2021-08-04
Last modified date
2021-08-04
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
DATAPOWER
Fixed component ID
DP1234567
Applicable component levels
[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SS9H2Y","label":"IBM DataPower Gateways"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A0X"}]
Document Information
Modified date:
05 August 2021