Troubleshooting
Problem
After setup an email connection from "Administrator Settings > Organization > Email Connections > Inbound", run "Test Connection" receive error:
Connection to mailbox xxx failed. There was a problem with the server certificates. The server certificates must be working correctly to complete the connection.
Connection to mailbox xxx failed. There was a problem with the server certificates. The server certificates must be working correctly to complete the connection.
Symptom
You can see the following error in the Inbox setup page:
![error](/support/pages/system/files/inline-images/Error-20210727.jpeg)
Cause
This error indicates the Mail Server certificate is not accepted by the resilient server. It needs to check the resilient-mail.log to find the root cause. The mail certificate needs to be trusted by Resilient Server.
Environment
Any version of IBM SOAR System.
Diagnosing The Problem
Check the resilient-mail.log, you see the following error:
for example |
ERROR v=unknown c.r.e.SelfSignedCertificateAwareTrustManager - Error checking mail server certificates:
java.security.cert.CertificateException: None of the TrustManagers trust this MAILSERVER certificate chain.
at com.resilient.email.SelfSignedCertificateAwareTrustManager.checkServerTrusted(SelfSignedCertificateAwareTrustManager.java:85)
at com.ibm.resilient.camelcomponentews.EmailHostnameVerifier.verify(EmailHostnameVerifier.java:83)
Resolving The Problem
Please follow the solution:
1. Obtain IMAP server's certificate:
echo | openssl s_client -connect <IMAP-server>:993 | sed -ne '/-BEGIN CERTIFICATE-/,/-END CERTIFICATE-/p' > mail_cert.pem
Or you are using exchange OutLook 365. You can obtain it by
echo | openssl s_client -connect outlook.office365.com:443 | sed -ne ‘/-BEGIN CERTIFICATE-/,/-END CERTIFICATE-/p’ > mail_cert.pem
2. Go to the email connection page, under the error drag the file "untrusted_cert.pem" to the area "Drag certificates here".
![Drag and drop](/support/pages/system/files/inline-images/Screen%20Shot%202021-07-28%20at%2012.30.31%20pm.png)
Related Information
Document Location
Worldwide
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Document Information
Modified date:
27 July 2021
UID
ibm16476166