IT37735: CALENDAR EVENTS BACKUP FAILED WITH CTGGR0009 AND CTGGR0034 ERROR

APAR status

• Closed as program error.

Error description

• When performing Backup from office 365 users Calendar events
  from Outlook , job fails with following errors:
  CTGGR0009  EXCHANGE CALENDARS BACKUP - user
  xxx@xxxx.onmicrosoft.com - The task ended with a failed status.
  
  CTGGR0034 EXCHANGE CALENDARS BACKUP - xxx@xxx.onmicrosoft.com -
  The following error occurred during processing: Connection
  timeout.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.8                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Please see Error Description                                 *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus level 10.1.8 *
  * ifix2 and 10.1.9. Note that this is subject to change at the *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• This problem has been fixed so that calendars events backup is
  completed successfully and the connection during backup
  operations is not timed out
  

Temporary fix

Comments

• _
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Apps     O365
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels