IT37586: ARCHIVE OPERATIONS FAIL FOR MICROSOFT 365 WHEN THERE ARE MILLIONS OF EMAILS

APAR status

• Closed as program error.

Error description

• IBM Spectrum Protect Plus archive operations fail for office 365
  when there are millions of emails.
  
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.4 and later
  

Local fix

• n/a
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.6, 10.1.7, 10.1.8       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.9. Note that this is subject to change at the           *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• The problem occurred when uploading a large number of objects to
  archive, such as thousands of objects generated by MS365
  backups, because the vSnap server experienced timeouts while
  iterating over the list of objects and collecting metadata like
  object sizes. The problem has resolved by implementing code
  fixes to make the archive process more efficient and scalable
  for large number of objects.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• vSnap    Archive
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels