IJ33304: 508 COMPLIANCE ISSUES WITH SCREEN READER - CONTENT NOT PROPERLY ENCODED FOR ASSISTIVE TECHNOLOGY

APAR status

• Closed as program error.

Error description

• Content is not properly encoded and causes assistive technology
  to convey incorrect information.
  
  The following are examples:
  1) The following occur in the Navigation bar:
  	The link graphics are not properly encoded and cause assistive
  technology to repeat the keyboard shortcuts to activate the
  elements. For example, when the Bulletins link graphic receives
  focus assistive technology reads, ?Bulletins: (0) alt + B alt +
  B link graphic.?
  2) The following occur in Service Requests:
  	The toolbar containing the New Service Request button is not
  properly encoded. The name is repeated when read by assistive
  technology. Assistive technology reads, ?Toolbar toolbar.?
  
  STEPS TO REPRODUCE:
  
  Issue 1:
  On a PC with Jaws 2020 installed
  Login to Maximo 7612
  ensure you have a user with "Use Screen Reader" set
  Start Jaws
  On Start Center click on the current username in the title bar.
  this should set focus. Hit tab to move to the Bulletins icon.
  
  Note reader says "?Bulletins: (0) alt + B alt + B link
  graphic."
  The other icons on the bar do the same thing
  
  Issue 2:
  On a PC with Jaws 2020 installed
  Login to Maximo 7612
  ensure you have a user with "Use Screen Reader" set
  Go to Service Desk/Service Requests
  Start Jaws
  move focus to the navigation bar by clicking in "Find Service
  Request" in left panel.
  Hit tab 3 times to move focus to the Add button
  When the "Add" button gets focus, the reader reads "Toolbar,
  toolbar. new service request Ctrl+Alt+I button. To activate
  press Enter"
  
  The other navigation items such as Save and Undo also start
  with "Toolbar, toolbar"
  
  RESULTS:
  Incorrect interpretation of the screen leads to confusion when
  assistive technology is needed
  
  EXPECTED RESULTS:
  
  If buttons are properly encoded the technology would read
  correctly
  
  PRODUCT VERSION:
  7.6.1.2
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo - screen-reader users                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * 508 COMPLIANCE ISSUES WITH SCREEN READER - CONTENT NOT       *
  * PROPERLY ENCODED FOR ASSISTIVE TECHNOLOGY                    *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR will be included in a future release
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SYSTEM CONFIG

• Fixed component ID

  5724R46S1

Applicable component levels