IBM Support

JR63850: IF NAVIGATOR DESKTOP IS CONFIGURED WITH CLASSIC NAVIGATION BAR, YOU SEE A BLANK PAGE FOR CASE CLIENT ON INITIAL LOGIN

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APAR status

  • Closed as program error.

Error description

  • If an IBM Content Navigator desktop used for Case is configured
with classic navigation bar layout, case client does not load
successfully on initial login.  You see a blank window with a
solution role selector.  Case client displays correctly after
you navigate away and back to the case feature, or selecting a
role from the solution role selector.

PRODUCTS AFFECTED
IBM Business Automation Workflow

Local fix

  • Workarounds:
1) Configure the Content Navigator desktop used for Case with
the default navigation layout
2) Configure the default feature for the Content Navigator
desktop to be something other than Case.  This change forces the
user to navigate to the Case feature after login, which would
load Case client correctly.

Problem summary

  • No additional information is available.

Problem conclusion

  • A fix is available or will be available that ensures case client
 doesn't display a blank page on login.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    JR63850
    • 

  • Reported component name
    BUS AUTO WORKFL
    • 

  • Reported component ID
    5737H4100
    • 

  • Reported release
    J00
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2021-06-30
    • 

  • Closed date
    2021-07-08
    • 

  • Last modified date
    2021-07-08
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    BUS AUTO WORKFL
    • 

  • Fixed component ID
    5737H4100
    • 



Applicable component levels


    

  • RL00  PSY
       UP
    • 








      
              
                            

              

              [{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"19.0.0.1"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            16 July 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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