Troubleshooting
Problem
Environment
Resolving The Problem
Scratch install 7042 HMC to V9R1.910
(This is a clean installation, and you will NOT use any Save Upgrade Data or Backup Console Data.)
A. Record settings
If you are able, record your current HMC settings using our document, "Items to Document Prior to Performing Scratch Installation of the HMC." This will make reconfiguring your HMC easier.
B. Obtain the image
Order DVD
Download (direct or via fix central)
7042/x86: https://public.dhe.ibm.com/software/server/hmc/recovery_images/HMC_Recovery_V9R1M910_1_x86.iso
Burn the .ISO as an image to DVD-R media.
C. Scratch install (Must be at the local HMC to perform)
https://www.ibm.com/support/pages/node/687977#install
After the installation, run through the setup wizard to re-enter your network settings (and any additional settings you want to save) that you recorded in (a). The HMC should automatically rediscover the power server within 20 minutes. Your partition configuration is read down after you enter the server’s HMC “access” password. Next you'll want to enable HMC remote access.
https://www.ibm.com/support/pages/node/667941
https://www.ibm.com/support/pages/node/687619
And finally configure and test Call Home (if not done as part of the setup wizard):
Service management > Electronic Service Agent Setup Wizard
See “Configuring HMC Version 8.8.3 and later for Call Home” for further information on changes to Call Home and latest firewall requirements: https://www.ibm.com/support/pages/node/666319
D. Apply fixes
After the installation, install the latest fixes. You can obtain the fixes (or order them on media) using Fix Central. When doing a scratch (clean) install, you just need MH01853, MH01876 V9R1M942, and MH01898.
Our document, "Update(s) for HMC V9R1" provides instructions to update HMC Version 9 Release 1 with the latest fixes.
Document Location
Worldwide
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Document Information
Modified date:
03 November 2021
UID
ibm16470281