APAR status
Closed as program error.
Error description
Although the test connection an probe are running successfully, performance data collection consistently fails. As a result, the data collection for the storage is marked as degraded and no performance data is available to view. This was observed with FlashSystem storage (FS9100 & FS7200). tracemessage_errors_0.log (Data Collector) [StoreAndForward_CacheUploader] [UploadUtil.uploadPerformanceMonitorResult] [WARNING] summary file not created [StoreAndForward_CacheUploader] [CacheUploader.run] [INFO] Store And Forward Thread waiting for 1m since upload failed [StoreAndForward_CacheUploader] [CacheUploader.run] [ERROR] Error sending entry from cache, skipping cache depletion for now
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users monitoring performance of * * FlashSystem * **************************************************************** * PROBLEM DESCRIPTION: * * In Storage Insights, although the test connection and * * data collection are running successfully, the performance * * data collection consistently fails. * * * * As a result, the data collection for the storage is marked * * as degraded and no performance data is available to view. * * This was observed with FlashSystem storage (FS9100 * * and FS7200). * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is contained in the following release: IBM Storage Insights 3Q21 [ 54X-IBM-SI ] ( released 3Q 2021 / September )
Temporary fix
Comments
APAR Information
APAR number
IT37356
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-06-21
Closed date
2021-09-30
Last modified date
2021-09-30
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
08 February 2022