Troubleshooting
Problem
In Maximo Application Suite ("MAS"), a MAS admin or user may receive a warning in the application: "The system timed out while synchronizing the update. Try the action again." This technote explains how to find out why this message is occurring.
Symptom
In the Maximo Application user interface, a user may receive a pop-up warning stating "The system timed out while synchronizing the update. Try the action again." In order to understand why this is happening, and resolve it, check the MAS logs for more detailed information.
Cause
One cause for this error is giving a MAS user access to a specific MAS application that hasn't been completely installed/configured, resulting in the application being in "PENDING" state. This application being in a "PENDING" state causes the user sync to fail and results in the aforementioned warning. You may see messages in the log similar to the following:
'<application>': {'sync': {'reason': '', 'state': 'PENDING', 'timestamp': '2021-06-12T17:40:30.722689'}}
where <application> will be the name of the MAS application in pending state for which the user was given access.
Resolving The Problem
There are two ways to address the situation (so that the user sync is no longer failing):
- Remove user access to the application
- Fix the issues causing the application to be in "PENDING" state (or remove the application)
Document Location
Worldwide
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Document Information
Modified date:
23 June 2021
UID
ibm16465983