APAR status
Closed as program error.
Error description
Users are not able to run a probe on newly added storage array ?PureStorage X20? in Storage Insights. Probe failure messaging visible in GUI is as follows: BTADS0102E The probe with the run ID value completed with errors. HWN021503E The action cannot be completed HWNEP0135E External process failed with error code error code . HWN025032E Job failed during post processing of collected data from the data source Internally the details are shown as follows: 2021-06-06 23:59:12.854 - INFO - HWN021719I Perform collection post process tasks for storage system PW-PSX20. 2021-06-06 23:59:12.855 - ERROR - Error processing data files. Exiting... 2021-06-06 23:59:12.855 - DEBUG - Writing status file... 2021-06-06 23:59:12.856 - DEBUG - Exit code: 99 2021-06-06 23:59:12.856 - DEBUG - Traceback (most recent call last): File ?vsi_thirdparty/MainLauncher.py?, line 357, in run_reporter File ?Reporter.py?, line 95, in start File ?Reporter.py?, line 491, in probe IndexError: list index out of range 2021-06-06 23:59:13.111 - ERROR - HWN025032E Job failed during post processing of collected data from the data source. A fix for this has been identified and will be corrected. ____________________________________________________ The defect is against component: 5608TPCSI Server/Manager build/release: 5.4.x Problem as described by customer: PureStorage X20 probe failures Initial customer impact (low/med/high): med
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users monitoring Pure storage device * **************************************************************** * PROBLEM DESCRIPTION: * * Storage Insights users are not able to run add and probe * * a newly added PureStorage X20 storage array. * * * * Probe failure messaging visible in GUI is as follows: * * * * BTADS0102E The probe with the run ID value completed with * * errors. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 3Q21 [ 54X-IBM-SI ] ( release target 3Q 2021 / July) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT37257
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
541
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-06-14
Closed date
2021-07-02
Last modified date
2021-07-02
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Type":"MASTER","Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
Document Information
Modified date:
08 February 2022