APAR status
Closed as program error.
Error description
PROBLEM: Work Details tab is slow in Configuration Items application PERFORMANCE ISSUE: Yes STEPS TO REPRODUCE: 1. Go To Configuration Items application 2. Open CI. 3. Switch to Work Details tab. CURRENT ERRONEOUS RESULT: It takes long time to load the data. EXPECTED RESULT: It should not take more than few second to display the data ADDITIONAL INFO: This can be fixed by optimizing SQL query that retrieves the data ENVIRONMENT: Servidor de Aplicativo IBM WebSphere Application Server 8.5.5.13 Versão IBM Endpoint Manager Integration Configuration 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7611-08SLA Hold for IBM Control Desk 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7530-01Live Chat for IBM Control Desk 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7604-01Common process components for IBM Control Desk for Service Providers 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7511-00Rational Team Concert and Rational ClearQuest Integration for IBM Control Desk 7.6.1.2148 Build BUILD DB Build V7511-00Service Desk Classification Content for IBM Control Desk 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7511-00Asset Management for IBM Control Desk for Service Providers 7.6.1.2148 Build 202005271316 DB Build V7511-00IBM Endpoint Manager Integration Enablement 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7612-01ChatOps Integration for IBM Control Desk 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7612-13Survey Management for IBM Control Desk 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7611-02Release management for IBM Control Desk 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7604-01Search for IBM Control Desk 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7610-03OSLC Support for IBM Control Desk 7.6.1.2148 Build 202005271316M DB Build V750-06Change management for IBM Control Desk for Service Providers 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7511-00SmartCloud Provisioning and SmartCloud Orchestration Integration 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7511-04Service Desk Integration MEA for IBM Control Desk 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7530-00Configuration items for IBM Control Desk 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7612-01Change management for IBM Control Desk 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7611-01Tivoli Remote Diagnostics for IBM Control Desk 7.6.1.0319 Build ICD-PROD-149-201811151250 DB Build V7511-00Service Desk for IBM Control Desk 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7612-04Common process components for IBM Control Desk 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7612-02Self Service Center for IBM Control Desk 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7611-01Configuration management for IBM Control Desk for Service Providers 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7511-00Problem Management for IBM Control Desk 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7612-01Asset Management for IBM Control Desk 7.6.1.2148 Build 202005271316 DB Build V7611-01Service Desk for IBM Control Desk for Service Providers 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7511-00Advanced Workflow Components for IBM Control Desk 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7611-01Instant Messaging for IBM Control Desk 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7530-00Release management for IBM Control Desk for Service Providers 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7511-00Tivoli's process automation engine 7.6.1.1-IFIX20200824-1011 Build 20190514-1348 DB Build V7611-365 HFDB Build HF7611-35IBM Maximo Asset Management Work Centers 7.6.0.4 Build 20190514-1348 DB Build V7604-119Incident Management for IBM Control Desk 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7612-02Quick Configuration for IBM Control Desk 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7610-02IBM Maximo for Service Providers 7.6.3.3 Build 20190519-2208 DB Build V7633-13IoT Connection Utility 7.6.0.2 Build 20190426-2206 DB Build V7602-07Solution for IBM Control Desk 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7612-01Instant Messaging Integration for IBM Control Desk 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7200-02VNC for IBM Control Desk 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7612-01Configuration management for IBM Control Desk 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7610-02IBM Tpae Integration Framework 7.6.1.1 Build 20190419-2330 DB Build V7611-01Service Portal for IBM Control Desk 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7612-06Screen Capturer for IBM Control Desk 7.6.1.0319 Build ICD-PROD-149-201811151250 DB Build V7530-00Service Request Management for IBM Control Desk 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7612-01Mobile App for IBM Control Desk 7.6.1.2148 Build 1 DB Build V7611-02Service Catalog for IBM Control Desk 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7612-05Configuration items for IBM Control Desk for Service Providers 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7511-00Data Integration and Context Menu Service Configuration 7.5.0.0 Build 20090911D2 DB Build V7117-07IBM Tivoli Integration Composer for IBM Control Desk 7.6.1.2148 Build 202005271316 DB Build V7612-01IBM License Metric Tool logger 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7612-01User interface widgets for IBM Control Desk 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7612-02Service Desk Everyplace for IBM Control Desk 7.6.1.2148 Build ICD-PROD-427-202005271312 DB Build V7510-03 SO do Servidor: Linux 2.6.32-754.28.1.el6.x86_64 BD do Servidor DB2/LINUXX8664 10.5 (SQL10056)
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * maximo, control desk * ****************************************************************
Problem conclusion
The fix for this APAR is contained in the following maintenance package: | Release 7.6.1.3 of Base Services
Temporary fix
Comments
APAR Information
APAR number
IJ31904
Reported component name
MAXIMO ASST MGM
Reported component ID
5724R46AM
Reported release
761
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-03-31
Closed date
2021-09-15
Last modified date
2021-09-15
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
MAXIMO ASST MGM
Fixed component ID
5724R46AM
Applicable component levels
[{"Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"Maximo Asset Management"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"761"}]
Document Information
Modified date:
16 September 2021