Newsletters
Abstract
Hello and welcome to the IBM Monitoring Academy Newsletter for May June 2021
In these bi-monthly newsletters we are sharing a selection of our high value content and recent updates.
It is hosted here with external links within the blog.
Content
IBM Monitoring Academy Newsletter |
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Link to ITCAM For Transactions Updates Section Link to ICP/ICAM/CP4MCM Updates Section Link to End of Support Section Link to Java™ Expired Certificates |
Hello and Welcome to the May June 2021 NewsletterHere are the updates we have for you for the months of May and June 2021... |
IBM Tivoli Monitoring v6
IJ26437: UPLIFT IBM Tivoli Monitoring Java™ RUNTIME ENVIRONMENT (JRE).
Error description: The IBM Java Runtime (JREs) shipped with IBM Tivoli Monitoring has a more current version (7.0.10.65 or later and 8.0.6.10 or later).
APAR Status - Closed.
https://www.ibm.com/support/pages/apar/IJ26437
IJ26922: WINDOWS WAREHOUSE PROXY AGENT TEST CONNECTION TO ODBC DRIVER FAILS.
Error description: Clicking the "Test connection" button that tests the Windows Warehouse Proxy Agent connection to its ODBC Driver fails with the following error message displayed to the user.
JDBC driver cannot be loaded sun.jdbc.odbc.JdbcOdbcDriver
APAR Status - Closed.
https://www.ibm.com/support/pages/apar/IJ26922
IJ28501: WHEN USING SQL COUNTS SCREEN, IN E3270UI CUSTOMER sees MULTIPLE ROWS FOR EACH OF THE DIFFERENT DESCRIPTION COLUMNS(IE, SELECT, IN).
Error description: z/OS for a DB2 agent running connecting to Tivoli Enterprise Monitoring Server, we get duplicate rows returned from a number of SQL requests. The DB2 agent is FP2 and Tivoli Enterprise Monitoring Server is FP7.
APAR Status - Closed.
https://www.ibm.com/support/pages/apar/IJ28501
IJ28438: UPLIFT IBM Tivoli Monitoring Java™ RUNTIME ENVIRONMENT (JRE).
Error description: The IBM Java Runtime (JREs) shipped with IBM Tivoli Monitoring has newer version (7.0.10.70 or later and 8.0.6.15 or later).
APAR Status - Closed.
https://www.ibm.com/support/pages/apar/IJ28438
IJ29525: On Linux for System z, the log file Agent does not start.
Error description: On Linux for System z, the log file Agent does not start.
APAR Status - Closed.
https://www.ibm.com/support/pages/apar/IJ29525
Troubleshooting (IBM Tivoli Monitoring v6)
IBM Tivoli Monitoring v6 Agents tacmd commands on AIX failed after upgrading to Service Pack 7.
Problem: After upgrading the Summarization and Pruning Agent to SP7 on AIX, the agent fails with
https://www.ibm.com/support/pages/node/6443755
Downloads/New Releases/Technotes (IBM Tivoli Monitoring v6)
IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 7 (6.3.0.7-TIV-IBM Tivoli Monitoring-SP0007) is now released.
Abstract: This is a cumulative service pack for IBM Tivoli Monitoring v6 version 6.3.0 Fix Pack 7.
https://www.ibm.com/support/pages/node/6430629
Unable to load resources.
Question: How can I resolve this issue? The Java Web Start client fails to successfully download one or both of the following resources:
itcamfwas.jar and itcamfj2.jar
https://www.ibm.com/support/pages/node/6463955?myns=swgtiv&mynp=OCSSTFXA&mync=E&cm_sp=swgtiv-_-OCSSTFXA-_-E
Security Bulletin: Multiple vulnerabilities in IBM Java™ included with IBM Tivoli Monitoring.
Summary: There are several vulnerabilities in IBM® SDK Java™ Technology Edition that is shipped as part of multiple IBM Tivoli Monitoring components.
https://www.ibm.com/support/pages/node/6376752
IJ25645: Agent Builder AGENTS ARE NOT DISPLAYED IN CP4MCM UI.
Error description: Existing customers have agents that they have developed for IBM Tivoli Monitoring and APM. These agents and their data do not appear in the CP4MCM UI, so the customers cannot migrate their management to CP4MCM.
https://www.ibm.com/support/pages/apar/IJ25645
ITCAM For Transactions v7.4
Security Bulletins (ITCAM4Tx)
APM v8
Troubleshooting (APM)APM V8: IIB agent (qi) transaction tracking: Collect MustGather for IBM Support.
Summary: Collecting troubleshooting data for the Transaction Tracking issues with IIB monitoring agent.
https://www.ibm.com/support/pages/node/6343589
IBM APM v8.1 - installation and configuration of VMWare VI agent.
Summary: Example of installation and configuration of IBM Application Performance Management version 8.1.4 VMware VI agent on Windows.
https://www.ibm.com/support/pages/node/6379098
What are the steps to debug if all the APM agents show offline on the APM server?
Problem: All the APM agents show offline on the APM server. Restarting the APM Services does not help.
https://www.ibm.com/support/pages/node/6391140
IBM Application Performance Management 8.1.4.0 - Is there a Dynatrace connector to ICABI?
Problem: IBM Application Performance Management 8.1.4.0 - Is there a Dynatrace connector to ICABI?
https://www.ibm.com/support/pages/node/6232542
IBM Application Performance Management 8.1.4.0 - Does anybody know whether we have any monitoring agent for IBM System I (iSeries or the old AS/400)?
Question: Does anybody know whether we have any monitoring agent for IBM System I (iSeries or the old AS/400)?
https://www.ibm.com/support/pages/node/6240900
The Tomcat agent does not show on the APM UI dashboard.
Problem: The Tomcat agent shows CONNECTED in the agent logs and on the APM Resource Group manager page, but does not show up in the APM console page.
https://www.ibm.com/support/pages/node/6377982
Download/New releases/Technotes (APM)
Need to have APM OS agent run as a different user.
Summary: Customer does not want the agent to run as root. Needs the agent to run as a non-root user. When changed to a non-root user the agent does not start. Issue seems to be a permissions and credentials issue.
https://www.ibm.com/support/pages/node/6414651
Security Bulletins (APM)
Multiple vulnerabilities of Mozilla Firefox (less than Firefox 78.5 ESR + CVE-2020-26951) have affected Synthetic Play back Agent 8.1.4.0-8.1.4 IF11 + ICAM2019.3.0 - 2020.2.0.
Summary: Synthetic Playback Agent has addressing vulnerabilities.
https://www.ibm.com/support/pages/node/6417173
ICP/ICAM/CP4MCM
Troubleshooting (ICP/ICAM/CP4MCM)Download/New releases/Technotes (ICP/ICAM/CP4MCM)
Change History of Monitoring Agent for Microsoft SharePoint Server.
https://www.ibm.com/support/pages/node/880225
Security Bulletins (ICP/ICAM/CP4MCM)
A Security Vulnerability affects IBM Cloud Private - OpenSSL (CVE-2019-1551).
Summary: Vulnerability Details CVEID: CVE-2019-1551
https://www.ibm.com/support/pages/security-bulletin-security-vulnerability-affects-ibm-cloud-private-openssl-cve-2019-1551-0
[Out of support (EOS) products and versions Content].
https://www-01.ibm.com/common/ssi/cgi-bin/ssialias?infotype=AN&subtype=CA&htmlfid=897/ENUS919-196&appname=USN
[New IBM/IBM Tivoli Monitoring Related Section - Java Expired Certificates].
Java Expired Certificates.
As of 6th June 2021, you might find that you are no longer able to launch the Tivoli Enterprise Portal console.
This is as a result of some expired certificates within the set of classes files used to launch the Tivoli Enterprise Portal console.
We have an automated process that can be used to resign the certificates for you that only requires a zip/tar of the current set of classes files used (detailed below) One caveat to note is that if application supports are installed to the Tivoli Enterprise Portal Server you may experience this issue again, and we will need to resign all of the classes files again using the automated process. In order for us to resign your Jar files, we require all compressed files or the entire classes directory on your Tivoli Enterprise Portal Server host.
Follow these steps to create an archive named 'classes.tar' or 'classes.zip' and send it to support to process the resigning of the Jar files.
Go to the Tivoli Enterprise Portal (1) UNIX/Linux
InstallDirectory/Architecture/cw/classes
Windows
%CANDLE_HOME%\CNB\classes
(2) Run the following command or use a GUI tool to create a tar/zip file containing all the *.jar and *.zip files only found in the classes directory...
Tar cvf /tmp/classes.tar *.jar *.zip
(3) Open a new case to the IBM Tivoli Monitoring Support team to resign your current Jar files.
Upload the resulting archive file to Ecurep as-is (do not compress it further)
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Document Information
Modified date:
28 June 2021
UID
ibm16462289