IT37068: UPGRADING VCENTER TO 7.0.2 (BUILD 17694817) OR NEWER CAN LEAD TO EXTENDED BACKUP TIMES OR FAILED BACKUPS

APAR status

• Closed as program error.

Error description

• When the vCenter is upgraded to 7.0.2 - build 17694817 or newer,
  IBM Spectrum Protect Plus can experience extended backup times
  or backup failures.
  
  
  Virgo log will show following errors:
  INFO  <...>
  c.c.e.s.p.hypervisor.nativesnap.HypervisorObjectsCollector
   1617278400012 Unable to get cataloged VM: <vmname>
  java.lang.NullPointerException: null
  	at com.catalogic.ecx.serviceprovider.protection.hypervisor.nat
  ivesnap.HypervisorObjectsCollector.getVmDatastores(HypervisorOb
  jectsCollector.java:438)
  	at com.catalogic.ecx.serviceprovider.protection.hypervisor.nat
  ivesnap.SnapshotProviderSWF.getVmsAndDatastores(SnapshotProvide
  rSWF.java:1843)
  	at com.catalogic.ecx.serviceprovider.protection.hypervisor.nat
  ivesnap.SnapshotProviderSWF.performBackup(SnapshotProviderSWF.j
  ava:275)
  	at com.catalogic.ecx.serviceprovider.protection.hypervisor.nat
  ivesnap.ProtectionSnapshotChunkExecutorNative.process(Protectio
  nSnapshotChunkExecutorNative.java:158)
  
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.6 and higher
  
  Initial Impact: Medium
  
  Additional Keywords: SPP, SPPlus, TS005339878
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus levels 10.1.6, 10.1.7 and 10.1.8   *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see ERROR Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This problem is currently projected to be fixed in IBM       *
  * Spectrum Protect Plus level 10.1.8 patch1 and 10.1.9. Note   *
  * that this is subject to change at the discretion of IBM.     *
  ****************************************************************
  

Problem conclusion

• This fix has improved error handling and timeouts when there are
  issues loading events from vCenter after upgrade to 7.0u2 or
  later.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels