APAR status
Closed as program error.
Error description
When creating a ticket for storage from Storage Insights, the case is opened as severity 4 even when a different severity is specified. The wrong severity is associated with the case outside of Storage Insights. It can be manually changed from the "My Cases" listing in the IBM Support Community.
Local fix
None. Edit the case in the IBM Support Community to change the severity.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users opening support case for storage * * device * **************************************************************** * PROBLEM DESCRIPTION: * * When creating a ticket for a storage device from Storage * * Insights, the support case is opened with Severity 4 even * * when a different severity was specified. * * * * The wrong severity is associated with the case outside * * of Storage Insights. Therefore the severity can be manually * * * * changed from the "My Cases" listing in the IBM Support * * Community. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 2Q21 [ 54X-IBM-SI ] ( release target 2Q 2021 / June ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT37122
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-06-03
Closed date
2021-06-07
Last modified date
2021-06-07
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
08 February 2022