Troubleshooting
Problem
Unable to access Planning Analytics Workspace Administration tool. Page can't be displayed.
Symptom
- Planning Analytics Administration tool shows running as expected within Windows Powershell Windows
- However, the Administration tool page does not load up. "The page can't be displayed" error message is displayed.
- Conventional tools such as "Windows Defender Firewall with Advanced Security" GUI or Powershell, port 8888 or any alternative port used by Administration tool is NOT blocked in firewall for facilitating inbound and outbound traffic (this however, is misleading)
Cause
The issue is caused by "Stealth mode", which is enabled on the Windows Firewall, blocking traffic to the port used by the Administration tool.
The following Microsoft documentation can be referred to gain more insights into Stealth mode:
https://docs.microsoft.com/en-us/troubleshoot/windows-server/networking/disable-stealth-mode
The following Microsoft documentation can be referred to gain more insights into Stealth mode:
https://docs.microsoft.com/en-us/troubleshoot/windows-server/networking/disable-stealth-mode
Resolving The Problem
Option 1: Change the Firewall Profile assigned to the NAT NIC
Execute the following command by using Powershell:
Execute the following command by using Powershell:
Set-NetConnectionProfile -InterfaceIndex <Interface Index of the NAT Adapter> -NetworkCategory Private
Option 2 : Disable the Public Firewall Profile
Refer to the following Microsoft documentation for details around disabling Public Firewall Profile:
https://docs.microsoft.com/en-us/windows/security/threat-protection/windows-firewall/windows-firewall-with-advanced-security-administration-with-windows-powershell
https://docs.microsoft.com/en-us/windows/security/threat-protection/windows-firewall/windows-firewall-with-advanced-security-administration-with-windows-powershell
Note : Ensure to check with your Windows/Network Administrator before making any changes and engage Microsoft Support if any further details or clarifications are needed.
Related Information
Document Location
Worldwide
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Document Information
Modified date:
10 June 2021
UID
ibm16459689