IT37044: STORAGE INSIGHTS OPENS TICKETS WITH INVALID TICKET NUMBER. E.G. USEOC,SQM,JLC

APAR status

• Closed as program error.

Error description

• After using Storage Insights to open a ticket for a storage
  device (FlashSystem 5000, Storwize V7000, etc), the new ticket
  number is displayed in the Storage Insights Tickets tab for the
  storage device. The ticket number is not valid, but no error is
  given to indicate that the ticket does not exist. Logs cannot be
  uploaded to the invalid ticket.
  
  Invalid ticket number examples:
   USEOC,SQM,JLC
   USE0C,SQM,HTL
   USE0C,SQM,KC9
  

Local fix

• None.  Open support tickets outside of Storage Insights until
  resolved.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users reviewing ticket information of   *
  * storage device                                               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Using Storage Insights to open a ticket for a storage device *
  *                                                              *
  * (such as FlashSystem 5000, Storwize V7000, etc), the new     *
  * ticket number is displayed in the Storage Insights Tickets   *
  * tab for the storage device.                                  *
  *                                                              *
  * However, the ticket number is not valid, and no error is     *
  * given to indicate that the ticket does not exist. The result *
  * is                                                           *
  * logs cannot be uploaded to the invalid ticket.               *
  *                                                              *
  * Example of invalid ticket numbers:                           *
  *  USEOC,SQM,JLC                                               *
  *  USE0C,SQM,HTL                                               *
  *  USE0C,SQM,KC9                                               *
  *                                                              *
  * Example of valid ticket number:                              *
  *  TS005957092                                                 *
  *                                                              *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is included in the following release:
  
  IBM Storage Insights 2Q21  [ 54X-IBM-SI ]
  
  The hardware migration occurred over the weekend
  of June 19, 20201 for US customers and this will no
  longer be an issue for them.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels