IT37033: STORAGE INSIGHTS INCORRECTLY OPENS SOFTWARE CASES FOR 4662 AND 2072 STORAGE, WHICH ARE HARDWARE SUPPORTED PRODUCTS.

APAR status

• Closed as program error.

Error description

• Support tickets opened by Storage Insights for storage model
  4662 and 2072 are opened incorrectly and do not pass entitlement
  checks.  These are hardware supported products and should not
  end up with a software ticket (PMR or case).
  

Local fix

• None.  Open support tickets for these models outside of Storage
  Insights until resolved.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users opening support cases for 4662 or *
  * 2072 devices                                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Using IBM Storage Insights to open support tickets for       *
  * storage                                                      *
  * device models 4662 and/or 2072 get opened incorrectly and    *
  * do not pass entitlement checks.                              *
  *                                                              *
  * These are hardware supported products and should not result  *
  * in a software ticket (PMR or case).                          *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q21  [ 54X-IBM-SI ]
  ( release target 2Q 2021 / June )
  
  IBM Storage Insights 1Q21  [ 5.4.1-IBM-SI-Patch ]
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels