APAR status
Closed as program error.
Error description
The IBM Spectrum Protect Plus agent for Microsoft365 does not include the deleted messages in the processed items count. When the only operation performed on the protected account was to delete a message, the amount of processed data are unchanged. In that case, the following message is displayed i n the job log: Summary {date} CTGGR0011 {host} EXCHANGE MAILBOX BACKUP - user@domain.onmicrosoft.com - processed items: 0 (success: 0, skipped: 0, failed: 0)
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.5, 10.1.6, 10.1.7 and * * 10.1.8 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in IBM Spectrum Protect Plus level * * 10.1.9. Note that this is subject to change at the * * discretion of IBM * ****************************************************************
Problem conclusion
This problem has been fixed so that deleted objects are included in the processed objects counter
Temporary fix
Comments
APAR Information
APAR number
IT36956
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A18
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-05-19
Closed date
2021-09-27
Last modified date
2021-09-27
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A18","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024