Question & Answer
Question
What is the procedure to get a backup of a TM1 Server instance restored on the Cloud?
Answer
As of writing this technote, backups are not directly accessible to our customers, so a ticket has to be raised with Support and you need to advise, specifically, what you want restored: the environment that it's on, the TM1 Server instance, and the date of the data you require.
Backups are done daily. One week of daily backups, then 3 weekly ones after that, covering 28 days.
Backups start at midnight (or 1:00 AM depending on daylight savings) where the Data Center is located. And everything (all environments on that Data Center) is queued from then onwards. So when your actual backup runs would be a few hours after.
Support, generally, start the restore process as soon as the request is received. But the time to completion is always dependent on the size of the data being restored. It can range from a couple of hours to several hours. So as a blanket statement, backups are restored within 24hrs.
This information is for all our Cloud customers.
In your ticket, Support advises you the path to the restored data; somewhere on your S:\ drive.
You can then stop the TM1 Server instance and delete (or move) the files from its Data directory, and paste the restored files under the Data folder. Then, start the TM1 Server again.
NOTE:
You can choose to rename the Data folder, itself. However, you have to make certain that after you do a copy, the integrity of the folder structure is intact.
It has happened before where the structure had changed and the customer was not seeing the expected cubes in the model. It turned out that Planning Analytics was looking at a different set of files because they ended up with a folder structure that was S:\prod\instance\Data\Data.
It is up to you to maintain the integrity of the folder structure after the TM1 Server instance is created. IBM does not touch your environment unless issues are encountered and assistance is required.
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Document Information
Modified date:
20 September 2021
UID
ibm16454781