Flashes (Alerts)
Abstract
This alert is not about a data integrity or security issue. IBM Cognos Controller Help and documentation (IBM Knowledge Center) renders a blank pop-up screen via the embedded Web browser when invoked from the UI of IBM Cognos Controller’s rich client or IBM Cognos Controller Web.
This issue is now fixed in IBM Cognos Controller 10.4.2 IF11.
NOTE: Fixes will also be released for 10.4.1 and 10.4.0. This alert will be updated as soon as those fixes are available.
Content
All IBM Cognos Controller releases are impacted, including IBM Cognos Controller on Cloud.
APAR PH36528 USER TRYING TO OPEN HELP GETS BLANK SCREEN. NEW URL LINK DOES NOT WORK
Clients report blank pop-up embedded browser screen when invoking Help/Knowledge Center instead of displaying documentation content.
Clients report blank pop-up embedded browser screen when invoking Help/Knowledge Center instead of displaying documentation content.
Workaround
Customers can work around the defect by launching documentation from a locally installed supported browser. For a list of browsers that are supported by IBM Documentation, see https://www.ibm.com/docs/en/cognos-controller/10.4.2?topic=cc1rn-cognos-controller-documentation-does-not-support-microsoft-internet-explorer
Customers can work around the defect by launching documentation from a locally installed supported browser. For a list of browsers that are supported by IBM Documentation, see https://www.ibm.com/docs/en/cognos-controller/10.4.2?topic=cc1rn-cognos-controller-documentation-does-not-support-microsoft-internet-explorer
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Document Information
Modified date:
26 July 2021
UID
ibm16454161