IT36800: STORAGE INSIGHTS "DATA COLLECTION" STATUS COLUMN SHOWS "INVALID CREDENTIALS" WHEN THE UNDERLYING PROBLEM ISN'T CREDENTIALS

APAR status

• Closed as program error.

Error description

• Storage Insights shows a data collection status of "invalid
  credentials" associated with Storwize systems in the data
  collection column, however this isn't technically correct.
  
  The "invalid credentials" message is misleading - the reason
  that the probe and performance monitor jobs are failing is due
  to the role that's assigned to the ID which Storage Insights
  uses during probes and performance monitors. Specifically:
  
  Error while processing the statists
  com.ibm.srm.dc.common.exception.PdcAuthorizationException:
  Insufficient authority to collect iostats files. (target:
  ip_address_removed, role: Monitor, user: user_id_removed)
  at com.ibm.srm.dc.perf.svc.pdc.StatsCollectorSvcNi.initializeDa
  taCollection(StatsCollectorSvcNi.java:513)
  at com.ibm.srm.dc.common.api.perfmon.AbstractStatsCollector.col
  lectAndProcessData(AbstractStatsCollector.java:129)
  at com.ibm.srm.dc.runtime.ep.PerformanceCollectionHandler.handl
  e(PerformanceCollectionHandler.java:121)
  at com.ibm.srm.dc.runtime.ep.ExternalProcessLauncher$PdcThread.
  run(ExternalProcessLauncher.java:547)
  
  SVC firmware versions that are below 8.3.1.2, require an ID with
  
  the Admin role for performance monitoring in Storage Insights.
  8.3.1.2 and above support performance monitoring using an ID
  with the "monitor" role.  For more information, please refer to
  the following link:
  
  https://www.ibm.com/docs/en/storage-insights?topic=systems-user
  -roles-collecting-metadata-from-storage
  
  ____________________________________________________
  The defect is against component:
  5608TPCSI
  
  Server/Manager build/release:
  5.4.1
  
  Problem as described by customer:
  Storage Insights data collection issue
  
  Initial customer impact (low/med/high):
  med
  

Local fix

• Upgrade device firmware, or provide an ID with the Admin role
  until firmware can be upgraded
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring SVC/Storwize  devices  *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights shows a data collection status of "invalid  *
  * credentials" associated with Storwize systems in the data    *
  * collection column, however this isn't technically correct,   *
  * and the "invalid credentials" message is misleading.         *
  *                                                              *
  * The reason that the probe and performance monitor jobs       *
  * are failing was due to the role that's assigned to the ID    *
  * which Storage Insights uses during probes and                *
  * performance monitors.                                        *
  *                                                              *
  * Specifically the SVC firmware versions that are below        *
  * 8.3.1.2, require an ID with the Admin role for performance   *
  * monitoring in Storage Insights.  While firmware 8.3.1.2 and  *
  * above support performance monitoring using an ID with the    *
  * "monitor" role.                                              *
  *                                                              *
  * For more information, please refer to the following link:    *
  *                                                              *
  * https://www.ibm.com/docs/en/storage-insights?topic=systems-u *
  * ser                                                          *
  * -roles-collecting-metadata-from-storage                      *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q21  [ 54X-IBM-SI ]
  ( release target 2Q 2021 / June )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels