IT36762: "PERMISSIONS FOR IBM SUPPORT" DO NOT REMAIN WHEN ENABLED FOR DEVICES

APAR status

• Closed as program error.

Error description

• The selections made on "Permissions for IBM Support" do not
  remain set for devices.
  
  They will stay on for a period of time, but eventually revert
  back to being not selected, then they have to be enabled again.
  The selections made should remain enabled until the customer
  removes them.
  

Local fix

• Manually update the device selections again to re-enable
  permission for IBM Support on the device
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users enabling permission for IBM       *
  * Support                                                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights users enabling permission for IBM Support   *
  * and making selections on "Permissions for IBM Support"       *
  * do not retain the settings for devices.                      *
  *                                                              *
  * They will stay on for a period of time, but eventually       *
  * revert                                                       *
  * back to being not selected, then they have to be enabled     *
  * again.                                                       *
  * The selections made should remain enabled until the customer *
  * removes them.                                                *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q21  [ 54X-IBM-SI ]
  ( release target 2Q 2021 / June )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels