IT36739: UNABLE TO DO FILE LEVEL RESTORES FOR LINUX GUESTS

APAR status

• Closed as program error.

Error description

• An unspecified error occurs during "IBM Spectrum Protect file
  restore interface (FileRestoreUI)" authentication:
  "An error occurred during authentication. Try to log in again.
  If the problem persists, contact your administrator".
  
  IBM Spectrum Protect Versions Affected:
  IBM Spectrum Protect for Virtual Environments: Data Protection
  for VMware 8.1 or later on Linux RHEL8 and SLES15
  
  
  Initial Impact:
  medium
  
  Additional Keywords: tsm tsmve flr TS005316364 TS004043042
  

Local fix

• Restore the VMGuest to a new name and retrieve the files
  needed.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Data Protection for VMware version 8.1 running on all Linux  *
  * and Windows platforms                                        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available.                           *
  * This issue is projected to be fixed in the Data Protection   *
  * for VMware web-based file restore GUI version 8.1.13 on all  *
  * Microsoft Windows x64 and Linux x86 platforms.               *
  *                                                              *
  * Note 1: This is subject to change at the discretion of IBM.  *
  ****************************************************************
  

Problem conclusion

• During FLR Web GUI login, the system checks whether the guest OS
  is represented in the list of supported guest platforms.
  Some of the supported platforms was updated recently and their
  names were missing in the list.
  The platforms were added to the list of the supported platforms,
  so the problem will no longer occur.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• dsmcad
  

Fix information

• Fixed component name

  TSM FOR VE DP V

• Fixed component ID

  5725TVEVM

Applicable component levels