APAR status
Closed as program error.
Error description
The export performance data functions within Storage Insights fail to upload exported files to EcuRep and Blue Diamond. The workaround is to choose the option to download. However the contents of downloaded files are known to be in an unrecognized format as described in APAR IT36671 The Storage Insights GUI will pop up the following message: BPCUI0123E, an unexpected error occurred on the server that has not be correctly handled by the server error handling framework ___________________________ The defect is against component: 5608TPCSI Server/Manager build/release: 5.4.X Problem as described by customer: Unable upload exported performance data to hardware support tickets Initial customer impact (low/med/high): med
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users exporting performance data * **************************************************************** * PROBLEM DESCRIPTION: * * Within Storage Insights the export performance data * * fails to upload exported files to ECuRep and Blue * * Diamond for IBM Support to review the data. * * * * The workaround is to choose the option to download. * * However the contents of downloaded files are known * * to be in an unrecognized format as described in APAR * * IT36671 * * * * The Storage Insights GUI will pop up the following * * message: * * * * BPCUI0123E, an unexpected error occurred on the * * server that has not be correctly handled by the server * * error handling framework. * * * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 4Q21 [ 54X-IBM-SI ] ( release target 4Q 2021 / December ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT36672
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
541
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-04-22
Closed date
2021-12-07
Last modified date
2021-12-07
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"541"}]
Document Information
Modified date:
08 February 2022