A fix is available
APAR status
Closed as program error.
Error description
Adding storage Pure Storage FlashArray X50 fails with firmware 6.1.5. Probe log shows: Error Apr 16, 2021 08:50:49.648 HWN025032E Job failed during post processing of collected data from the data source. Error Apr 16, 2021 08:50:53.461 HWNEP0135E External process failed with error code 99. Error Apr 16, 2021 08:50:53.462 HWN021503E The action cannot be completed Information Apr 16, 2021 08:50:53.464 HWN021709I Collection for storage system Pure Storage FlashArray FA-X50 completed. Error Apr 16, 2021 08:50:53.498 BTADS0102E The probe with the run ID 1100 completed with errors. process_pure_mx.log shows: 2021-04-16 01:55:27.102 - INFO - HWN6010I Task Storing_Host_Connection_Records completed successfully 2021-04-16 01:55:27.264 - INFO - HWN6010I Task Storing_Port_Records completed successfully 2021-04-16 01:55:27.264 - ERROR - Error processing data files. Exiting... 2021-04-16 01:55:27.264 - DEBUG - Writing status file... 2021-04-16 01:55:27.264 - DEBUG - Exit code: 99 2021-04-16 01:55:27.265 - DEBUG - Traceback (most recent call last): File "vsi_thirdparty/MainLauncher.py", line 357, in run_reporter File "Reporter.py", line 95, in start File "Reporter.py", line 1285, in probe TypeError: unsupported operand type(s) for /: 'int' and 'NoneType' 2021-04-16 01:55:27.442 - ERROR - HWN025032E Job failed during post processing of collected data from the data source.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights & Spectrum Control users adding Pure * * Storage FA-X50 with firmware 6.1.5 * **************************************************************** * PROBLEM DESCRIPTION: * * Adding a Pure Storage FlashArray//X50 fails when the * * device is running firmware 6.1.5. * * * * The probe log contains these errors: * * * * HWN025032E Job failed during post processing of * * collected data from the data source. * * * * HWNEP0135E External process failed with error code 99. * * * * HWN021503E The action cannot be completed * * * * HWN021709I Collection for storage system Pure Storage * * FlashArray FA-X50 completed. * * * * BTADS0102E The probe with the run ID xxxx completed * * with errors. * * * * The array returns a null value for its provisioned space, * * therefore using a manual calculation summing the * * volumes space to allow adding the device to Spectrum * * Control or Storage Insights. * * * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following releases: IBM Storage Insights 2Q21 [ 54X-IBM-SI ] ( release target 2Q 2021 / June ) IBM Spectrum Control 5.4.3 [ 5.4.3-IBM-SC ] ( release target 2Q 2021 / May ) http://www.ibm.com/support/docview.wss?&uid=swg21320822 The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT36677
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
541
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-04-23
Closed date
2021-05-04
Last modified date
2021-05-04
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
R540 PSY
UP
R541 PSY
UP
R542 PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"541","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
08 February 2022