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Business Automation Workflow Case Builder displays Loading Case Builder message

Troubleshooting


Problem

Business Automation Workflow Case Builder displays Loading Case Builder message

Symptom

When you try to open the Case Builder link, the  Loading Case Builder message is displayed for a long time and the Case Builder application does not open.
image 9181
image-20220224102107-1

Environment

Business Automation Workflow server with embedded Content Navigator and Content Platform Engine.

Diagnosing The Problem

Enable Case Builder tracing in the IBM WebSphere® Application Server console with the following tracing string:
*=info:com.ibm.acm.*=all:com.ibm.casemgmt.*=all
The following entries are logged in the trace.log file:
 ServletWrappe E com.ibm.ws.webcontainer.servlet.ServletWrapper service SRVE0068E: An exception was thrown by one of the service methods of the servlet [DeployHelperServlet] in application [CaseBuilder_AppCluster]. Exception created : [java.lang.NullPointerException
        at java.io.PrintWriter.write(PrintWriter.java:483)
        at com.ibm.acm.sold.servlet.DeployHelperServlet.doPost(DeployHelperServlet.java:126)
        at com.ibm.acm.sold.servlet.DeployHelperServlet.doGet(DeployHelperServlet.java:58)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:575)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
The following entries are logged in the SystemOut.log file:
Connector     I com.ibm.acm.icmbuilder.api.logging.CBLogger info The parameter NEXUS_URL needs to be populated with the internal navigator url in cbconfig.properties.

Resolving The Problem

  1. Open the cbConfig.properties file for editing on the Business Automation Workflow server.
    • Note: the location of the cbConfig.properties is 
      [BAW installation location]/CaseManagement/properties/caseconfig/cbConfig.properties.
  2. Find the NEXUS_URL parameter.
    • Note: the default value of the NEXUS_URL parameter is Content Navigator root context, such as /navigator.
  3. Change the NEXUS_URL parameter value to a fully qualified Content Navigator URL, such as https://[BAW server]:[port]/navigator
  4. Restart the Business Automation Workflow server.

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"ARM Category":[{"code":"a8m0z000000cwFAAAY","label":"Case Management-\u003ECase Install\/Upgrade\/Setup"}],"ARM Case Number":"TS005368439","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"20.0.0;21.0.3"}]

Document Information

Modified date:
28 February 2022

UID

ibm16441623

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