APAR status
Closed as program error.
Error description
The backup of Microsoft SQL or Exchange databases using IBM Spectrum Protect Plus partially completes saving the database but failing to save logs with the following messages seen in the job log : SUMMARY,<timestamp>,CTGGA2398,Starting job for policy exch_<SLAName>. id -> <JobID>. IBM Spectrum Protect Plus version 10.1.7-3043. ... DETAIL,<timestamp>,CTGGG1103,[<ExchangeServerAddress>] Starting enablelogbackup INFO,<timestamp>,CTGGA3150,[<ExchangeServerAddress>] [<timestamp>] Ending enablelogbackup command. ERROR,<timestamp>,CTGGA2066,[<ExchangeServerAddress>] Log backup failed for instance <ExchangeInstanceName> on application server <ExchangeServerAddress> ... INFO,<timestamp>,CTGGA2107,Performing backup of databases [<DBName>] on application server <ExchangeServerAddress> DETAIL,<timestamp>,CTGGG1103,[<ExchangeServerAddress>] Starting backup ... DETAIL,<timestamp>,CTGGG1055,[<ExchangeServerAddress>] Mailbox history successfully backed up. DETAIL,<timestamp>,CTGGG1012,[<ExchangeServerAddress>] <x> file(s) backed up. Total <y> GB data transferred. DETAIL,<timestamp>,CTGGA2402,<ExchangeInstanceName> ==> <DBName> (Server: <ExchangeServerAddress> Transfer Size: <y> GB) ... WARN,<timestamp>,CTGGA2341,Setting task status to partial for reason(s): [Enable log backup failure(s)] DETAIL,<timestamp>,CTGGA0804,Protection task 2 completed in <xx> min(s) <yy> sec(s) and ended with status PARTIAL. For this APAR to apply, the following must be seen in the command.log file located in the job log bundle for the affected Microsoft SQL or Exchange server : <timestamp> .. DEBUG winagent - connectCifsShare is called <timestamp> .. DEBUG winagent - base uri [https://<vSnapIP>], endpoint [/api/identity/user/ <xxxx>] <timestamp> .. DEBUG winagent - Set request headers [/api/ identity/user/<xxxx>],[01234567 89abcdef0123456789abcdef],[abcd ef0123456789abcdef0123456789] <timestamp> .. DEBUG winagent - To send out a GET request <timestamp> .. DEBUG winagent - GetUserCredential return code [12030] <timestamp> .. ERROR winagent - HTTP Exception: [WinHttpSendRequest: 12030: The connection with the server was terminated abnormally] ... <timestamp> .. ERROR winagent - Exception caught CreateProcess failed: The system cannot find the path specified. <timestamp> .. ERROR winagent - Failed to get vSnap credential by using identity uri <timestamp> .. WARN winagent - Failed to connect to remote address [<vSnapIP>], error [Failed to get vSnap credential by using identity uri] The above HTTPS error will be generated when the Windows host has incorrect/inconsistent SSL/TLS settings preventing HTTPS connection with the IBM Spectrum Protect Plus Host. The 'Test connection' wizard in the GUI used to validate connectivity might report HTTPS is working while it is not because it is incorrectly using different libraries. The documentation should also clarify the SSL/TLS requirements. IBM Spectrum Protect Plus Versions Affected: IBM Spectrum Protect Plus 10.1.3 and higher Initial Impact: Medium Additional Keywords: SPP, SPPLUS, TS004835168, logs
Local fix
Check HTTPS connectivity is valid by attempting to reach the IBM Spectrum Protect Plus GUI with a supported browser from within the affected guest.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus levels 10.1.5, 10.1.6 and 10.1.7 * * * **************************************************************** * PROBLEM DESCRIPTION: * * See error description. * **************************************************************** * RECOMMENDATION: * * Apply the fixing level when available. This problem is * * currently projected to be fixed in IBM Spectrum Protect Plus * * level 10.1.8. Note that this is subject to change at the * * discretion of IBM. * * * ****************************************************************
Problem conclusion
The enable log backup failure has been fixed by using a different API for REST API calls.
Temporary fix
Comments
APAR Information
APAR number
IT35882
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A17
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-02-12
Closed date
2021-03-22
Last modified date
2021-03-22
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A17","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024