Troubleshooting
Problem
I recently had a case where the console integrations were not being created in the on-prem installation of Netcool.
Symptom
The installation completes but console integrations are not created.
Cause
There were two reasons for the issue:
- There was a proxy between the on-prem NOI and CNEA on OCP. This has never been verified, tested or documented. As such, per IBM Development, this configuration is unsupported.
- In addition, it was required to remove a configuration in WAS JVM properties where it was configured to use Proxy:Port.
Resolving The Problem
Be sure there is no proxy between the on-prem and OCP components and that WAS is not configured to use one.
Document Location
Worldwide
[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSTPTP","label":"Netcool Operations Insight"},"ARM Category":[{"code":"a8m500000008a6cAAA","label":"NOI Netcool Operations Insights"}],"ARM Case Number":"TS005177158","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"1.6.3"}]
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Document Information
Modified date:
17 March 2021
UID
ibm16431255