IJ31129: WORKFLOW ASSIGNMENT PERSON GROUP PROBLEMS: ASSIGNMENT NEVER GOES GROUP DEFAULT AND ALTERNATES DO NOT WORK

APAR status

• Closed as program error.

Error description

• In Workflow several problems have been discovered when using a
  Person Group for a non-broadcast Role:
  1. the Group Default person should get the Workflow (WF)
  Assignment but it goes to the Person with the lowest Sequence
  number in the Person Group instead.
  2. If some people do not have Calendar and others do have a
  Calendar the people on shift never get considered to receive
  the assignment
  3. Alternates are never used but they should be used if the
  primary person is not available.
  The sequence number (persongroupteam.resppartygroupseq) should
  only be used for a person who has a calendar and who has
  availability in that calendar. If all persons in a
  persongroupteam have a non-null resppartygroupseq BUT none of
  them have a calendar or they have a calendar but no
  availability, the code should move on to consider the defaults.
  This is not happening.
  Additionally, alternates are not considered at all.
  STEPS TO REPRODUCE:
  1. Make a Person Group of 3 People who do not have Calendars
  or Shifts assigned to them in the People application.
  2. Make one of them the Group Default and give that Person a
  Sequence of 2.
  3. Give one Person a Sequence of 1 and the other a Sequence of
  3.
  4. Save the Person Group
  5. Go to the Roles application and create a Role:
  TYPE: Persongroup
  VALUE: the person group created in Step 1
  BROADCAST: leave unchecked
  6. Save
  7. Go to Workflow Designer and create a WF process for any
  Object, such as PR, with just one Task node:
  Start ---> Task ---> Stop
  8. Assign the Task node to the Role created in Step 5.
  9. Save the WF process, Enable and Activate it.
  (if you have to add support to your Object click OK and when it
  is finished. logout and log back in so you can now use WF)
  10. Go to the Application you created the WF Process for, in
  this case PR
  11.Pick any PR (or create a new one) and start it in WF.
  12. Usie Select Actions - Workflow - View Assignments to see
  who got the assignment.
  It should have gone to the Person checked as Group Default but
  instead it went to the one with the lower Sequence number,
  number 1. It should go to Group Default.
  13. Now go to the Person Group and use Go To People to add a
  Calendar and Shift to the Person with Sequence 3 (the one is is
  not the lowest sequence or the Group Default). Choose a
  Calendar and Shift that is working at this time. If it is 2pm
  on a Monday use Calendar Day Shift Day as Calendar Day works on
  Mondays and Shift Day ends at 3pm.
  14. Start a new PR into WF and you will see the assignment
  still goes to the person with Sequence 1. Since there was a
  person who was on Calendar/Shift the assignment should have
  gone to that person.
  15. Go back to Person Groups and change the Calendar/Shift on
  the person you gave it to to be a shift that is not working at
  this time.
  16, Then add an Alternate for that person. Us a person who
  has a calendar/shift that is presently in the shift's working
  time.
  17. Start a new PR into WF and you will see the assignment
  still goes to the person with Sequence 1.
  ACTUAL RESULTS:
  Since there was an
  alternate person who was on Calendar/Shift the assignment
  should have gone to that person but it did not.
  EXPECTED RESULTS:
  In each case the assignment went to the
  person with the lowest sequence but that is not the way it
  should be.
  REPORTED IN VERSION:
  7612 IFix 005
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo workflow users                                        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Person Group alternates and defaults are not considered for  *
  * workflow assignments.                                        *
  ****************************************************************
  STEPS TO REPRODUCE:
   1. Make a Person Group of 3 People who do not have Calendars or
  Shifts assigned to them in the People application.
   2. Make one of them the Group Default and give that Person a
   Sequence of 2.
   3. Give one Person a Sequence of 1 and the other a Sequence of
   4. Save the Person Group
   5. Go to the Roles application and create a Role:
   TYPE: Persongroup
   VALUE: the person group created in Step 1
   BROADCAST: leave unchecked
   6. Save
   7. Go to Workflow Designer and create a WF process for any
   Object, such as PR, with just one Task node:
   Start ---> Task ---> Stop
   8. Assign the Task node to the Role created in Step 5.
   9. Save the WF process, Enable and Activate it.
   (if you have to add support to your Object click OK and when
  it
   is finished. logout and log back in so you can now use WF)
   10. Go to the Application you created the WF Process for, in
   this case PR
   11.Pick any PR (or create a new one) and start it in WF.
   12. Usie Select Actions - Workflow - View Assignments to see
   who got the assignment. It should have gone to the Person
  checked as Group Default but instead it went to the one with the
  lower Sequence number, number 1. It should go to Group Default.
   13. Now go to the Person Group and use Go To People to add a
   Calendar and Shift to the Person with Sequence 3 (the one is
  is
   not the lowest sequence or the Group Default). Choose a
   Calendar and Shift that is working at this time. If it is 2pm
   on a Monday use Calendar Day Shift Day as Calendar Day works on
  Mondays and Shift Day ends at 3pm.
   14. Start a new PR into WF and you will see the assignment
   still goes to the person with Sequence 1. Since there was a
   person who was on Calendar/Shift the assignment should have
   gone to that person.
   15. Go back to Person Groups and change the Calendar/Shift on
   the person you gave it to to be a shift that is not working at
   this time.
   16, Then add an Alternate for that person. Us a person who
   has a calendar/shift that is presently in the shift's working
   time.
   17. Start a new PR into WF and you will see the assignment
   still goes to the person with Sequence 1.
   ----------------------------------------------
   The following are the rules to obtain the first available
  person by checking the calendars of Person Group members in this
  order:
   1. primary members by sequence number
   2. alternates by the same primary member order and the
  alternate sequence number
   If a primary or alternate Person Group does not have calendar
  availability, defaults are considered in this order:
   1. site default equal to input site
   2. org default equal to input org
   3. group default
   ----------------------------------------------
   These rules were not being enforced. Alternates were never
  considered even if they had calendar availability. Defaults were
  only considered if all primary members had calendars but no
  availability according to those calendars. The problem was that
  primary members of the Person Group who did not have calendars
  were considered to be available regardless of whether or not
  they were a default member of the group. As soon as a person
  without a calendar was found (if an available person with a
  calendar had not yet been found and returned), that person was
  returned as available. APAR IJ31129 is specific to the
  assignment of a workflow.
  

Problem conclusion

• _The fix for this APAR is contained in the following maintenance
  package: Release 7.6.1.3_
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  SYSTEM CONFIG

• Fixed component ID

  5724R46S1

Applicable component levels