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QRadar: App Host appliance requirements and support policies

Question & Answer


Question

This document outlines out-of-scope work App Host appliance support cases and the responsibilities of the QRadar administrator. 

Answer

Responsibilities for Sizing for the App Host issues

An App Host is a managed host that is dedicated to running apps. App Hosts provide extra storage, memory, and CPU resources for your apps without impacting the processing capacity of your QRadar® Console. Applications such as User Behavior Analytics with Machine Learning Analytics can require more resources than are currently available on the Console. App Hosts allow administrators to migrate applications off the Console to run on docker containers on the App Host.

The App Host replaces the App Node. Unlike the App Node, QRadar manages all updates to the App Host. The App Host supports high availability, and you can include the App Host in your high availability deployments. For more information, see the App Host page.
Support type Description Responsibility
Support for App Host system requirements issues
QRadar® Support can assist with App Host issues, error messages, or confirm product functionality. QRadar Support can:
  • Provide assistance to customers and answer questions concerning general specifications and hardware requirements for App Host installations.
  • Troubleshoot issues where an application cannot be migrated from the Console to the App Host.
  • Troubleshoot upgrade issues where the App Host encounters an error during a software upgrade.
 QRadar technical support

To open a case or report an App Host error, contact QRadar technical support.
Out-of-scope for QRadar Support
The following topics are considered out-of-scope for technical support. QRadar Support reserves the right to close cases related to the following issues:
 
  • Requests to assist with scoping hardware for an App Host appliance installation, including disk space, partitioning information, memory, and CPU parameters. This information is provided in IBM Documentation.
  • Case requests to assist with planning hardware or provisioning requirements for a multi-tenant UBA installation.
  • Assisting with recommendations to future-proof an App Host installation as sizing information is provided in the documentation.

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Document Information

Modified date:
17 June 2021

UID

ibm16427829

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