Question & Answer
Question
This article informs administrators about QRadar® Support policies related to custom TLS Syslog certificates. This document outlines out-of-scope cases for custom TLS certificates and the responsibilities of the QRadar administrator.
Answer
Responsibilities for custom TLS certificate issues
Transport Layer Security (TLS), and its now-deprecated predecessor, Secure Sockets Layer (SSL), are cryptographic protocols designed to provide communications security over a computer network. QRadar uses TLS in Log Source configurations and setting up WinCollect Destinations, among other things.
Support type | Description | Responsibility |
Custom TLS Syslog certificate support |
QRadar technical support teams can assist administrators with custom TLS certificates errors, questions, and issues, such as:
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QRadar technical support To open a case or report a TLS certificate error, contact QRadar technical support. |
Out-of-scope for QRadar Support | Administrators are responsible for custom TLS certificates. IBM® QRadar® support cannot create or modify certificates, CSRs, or keys. Certificates and passwords must be handled or maintained by the customer for security reasons. |
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Document Information
Modified date:
29 June 2021
UID
ibm16427789