Direct links to fixes
APAR status
Closed as program error.
Error description
Due to Race Condition, a large number of mailbox messages are not deleted when Sterling File Gateway tries to delete them. Race Condition occurs during these scenarios: 1) Sterling File Gateway must run on a cluster. 2) The two servers running Sterling File Gateway must have asynchronous clocks 3) In the default Mailbox Delete Service, 'Days Old' must be set to '0'.
Local fix
STRRTC - 474300 JPM/JPM Workaround: Set 'Days Old' in Mailbox Delete Service to -1.
Problem summary
Users Affected: All Problem Description: IBM Sterling File Gateway - Race condition can cause mailbox messages to not delete correctly. Platforms Affected: All
Problem conclusion
Resolution Summary: A code fix has been provided. Delivered in: 5020500_12 5020601_7
Temporary fix
Comments
APAR Information
APAR number
IT13787
Reported component name
STR FILE GATEWA
Reported component ID
5725D0700
Reported release
224
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-02-15
Closed date
2016-03-23
Last modified date
2017-03-08
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STR FILE GATEWA
Fixed component ID
5725D0700
Applicable component levels
[{"Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS4TGX","label":"IBM Sterling File Gateway"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"2.2"}]
Document Information
Modified date:
03 March 2021