IT36049: UNDOCUMENTED LIMITATION: BITLOCKER-ENCRYPTED DRIVES ON WINDOWS VIRTUAL MACHINES ARE NOT SUPPORTED FOR FILE-LEVEL RESTORE

APAR status

• Closed as documentation error.

Error description

• Documentation does not indicate that performing file-level
  restore for any BitLocker-encrypted drives on Windows virtual
  machine is not possible.
  This limitation applies to file-level
  restore in both VMware and Microsoft Hyper-V environment.
  
  IBM
  Spectrum Protect versions affected:
  IBM Spectrum Protect for
  Virtual Environments - Data Protection for VMware versions 7.1
  and 8.1
  IBM Spectrum Protect for Virtual Environments - Data
  Protection for Microsoft Hyper-V versions 7.1 and 8.1
  
  Initial
  Impact:
  Medium
  
  Additional Keywords:
  TS004488040,
  BitLocker-encrypted, File-level restore, FLR
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect for Virtual Environments - Data         *
  * Protection for VMware versions 7.1 and 8.1                   *
  * IBM Spectrum Protect for Virtual Environments - Data         *
  * Protection for Microsoft Hyper-V versions 7.1 and 8.1        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see ERROR description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This issue is projected   *
  * to be fixed in the next update of the documentation of       *
  * Tivoli Storage Manager for Virtual Environments and Spectrum *
  * Protect for Virtual Environment User's Guides and Knowledge  *
  * Center.                                                      *
  *                                                              *
  * Until this information is published, the associated          *
  * information updates are documented in the:                   *
  * - File Restore Known Issues and Limitations: IBM Spectrum    *
  * Protect for Virtual Environments: Data Protection for VMware *
  * V7.1.3 or later                                              *
  * https://www.ibm.com/support/pages/node/535591                *
  * - Known Issues and Limitations: Data Protection for          *
  * Microsoft Hyper-V V8.1                                       *
  * https://www.ibm.com/support/pages/node/556485                *
  ****************************************************************
  

Problem conclusion

• Documentation does not indicate that performing file-level
  restore for any BitLocker-encrypted drives on Windows virtual
  machine is not possible.
  This limitation applies to file-level restore in both VMware and
  Microsoft Hyper-V environments.
  
  The corrected information will be published with the next
  release of the Tivoli Storage Manager for Virtual Environments
  and Spectrum Protect for Virtual Environment documentation and
  included in the Documentation Updates tech note for that
  release. The updates will be located in the topic describing
  file-level restore of Windows virtual machines in both VMware
  and Microsoft Hyper-V environments.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

  IT35149

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM VE DP MS HY

• Fixed component ID

  5725TVEHV

Applicable component levels