Troubleshooting
Problem
In IBM® Cloud Pak System 2.3.3.0, 2.3.3.2, 2.3.3.2 (for W4600), and 2.3.3.3 a trial license is installed, which expires in 90 days.
This problem is also applicable to IBM Cloud Pak Software environments on 2.3.3.0, 2.3.3.2 and 2.3.3.3.
Symptom
When the license expires, the Db2 instance (service54) does not start, and all dependent services go offline.
Resolving The Problem
Customers need to apply the LA fix. The same fix can be applied to IBM® Cloud Pak Software versions noted. See the readme files on IBM® Fix Central for installation instructions for each version.
Based on the version of IBM® Cloud Pak System, download the appropriate LA fix from the following IBM® Fix Central URLs:
For IBM® Cloud Pak System 2330:
https://www.ibm.com/support/fixcentral/swg/selectFixes?parent=PureSystems&product=ibm/WebSphere/IBM+Cloud+Pak+System&release=All&platform=All&function=fixId&fixids=LA-2330-PSMDB2-CPS-LA0004-Apr21-cps&includeSupersedes=0
For IBM® Cloud Pak System 2332:
https://www.ibm.com/support/fixcentral/swg/selectFixes?parent=PureSystems&product=ibm/WebSphere/IBM+Cloud+Pak+System&release=All&platform=All&function=fixId&fixids=LA-2332-PSMDB2-CPS-LA0001-Apr21-cps&includeSupersedes=0
https://www.ibm.com/support/fixcentral/swg/selectFixes?parent=PureSystems&product=ibm/WebSphere/IBM+Cloud+Pak+System&release=All&platform=All&function=fixId&fixids=LA-2330-PSMDB2-CPS-LA0004-Apr21-cps&includeSupersedes=0
For IBM® Cloud Pak System 2332:
https://www.ibm.com/support/fixcentral/swg/selectFixes?parent=PureSystems&product=ibm/WebSphere/IBM+Cloud+Pak+System&release=All&platform=All&function=fixId&fixids=LA-2332-PSMDB2-CPS-LA0001-Apr21-cps&includeSupersedes=0
For IBM® Cloud Pak System 2332 (for W4600):
https://www.ibm.com/support/fixcentral/swg/selectFixes?parent=PureSystems&product=ibm/WebSphere/IBM+Cloud+Pak+System&release=All&platform=All&function=fixId&fixids=LA-2332-ifix1-PSMDB2-CPS-LA0001-Apr21-cps&includeSupersedes=0
For IBM® Cloud Pak System 2333:
https://www.ibm.com/support/fixcentral/swg/selectFixes?parent=PureSystems&product=ibm/WebSphere/IBM+Cloud+Pak+System&release=All&platform=All&function=fixId&fixids=LA-2333-PSMDB2-CPS-LA0001-Apr21-cps&includeSupersedes=0
If the LA fix was not installed by IBM® when the firmware was upgraded, contact IBM® Support for options.
To contact IBM® Support for this product, see the Appliance Support Guide under IBM® Cloud Pak System at this URL: https://www.ibm.com/support/pages/node/737691
Note: You can also upgrade to IBM Cloud Pak System 2.3.3.3 interim fix 1 or higher to resolve this problem.
Document Location
Worldwide
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Document Information
Modified date:
02 August 2022
UID
ibm16415063