APAR status
Closed as documentation error.
Error description
Customer updated the connection credentials to use a new User ID that contains spaces. Looking in the logs we can see the connection is failing due to the User ID being truncated and unrecognized. Example, User = "Storage Insights" shows up in the Performance Monitor logs as, "Storage". Some storage devices allow a space in the user name, but not all. It would be best if the UI dialog box for Add Device blocks all User IDs with spaces, or the code differentiates between which devices allow and which do not, and save or block accordingly. The restriction of spaces must be documented to convey the constraint of blank spaces in the connection credentials for Add Device wizard. ________________________________________ The defect is against component: Add Device Wizard Server/Manager build/release (TPC): 5.4.1 ________________________________________ Problem as described by customer: Credentials were updated with a new ID and Performance monitors that ran successfully previously now show: HWNPM2132W Performance data could not be collected for device XXXXX - Performance data could not be collected for device XXXXX (000000xxxxxxxxxx). The current samples are skipped. (HWNPM4300E Access to the agent or device has been denied. Ensure that valid credentials have been specified for agent xxx.xxx.xxx.xxx.)
Local fix
Local Fix: Remove space in the User name and update the connection credentials.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users adding device with connection * * credentials that contain spaces * **************************************************************** * PROBLEM DESCRIPTION: * * Attempting to add a device to Storage Insights will fail if * * the connection credentials contains a blank space. * * * * Some storage devices allow a space in the user name, * * but many do not. * * * * The Storage Insights documentation has been updated * * to specify this limitation and restriction that when adding * * a device the user credentials / connection credentials * * cannot contain blank space. * * * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 4Q21 Ý 54X-IBM-SI ¨ ( release target 4Q 2021 / November ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT35817
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
541
Status
CLOSED DOC
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-02-05
Closed date
2021-10-05
Last modified date
2021-10-05
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"541"}]
Document Information
Modified date:
08 February 2022