Troubleshooting
Problem
Launching the IBM Knowledge Center® server application from the commandline "startKC.bat" script file fails to start the server.
Symptom
Cause
The error shown above was produced when using the latest Oracle JDK in the JAVA_HOME variable:
This JDK version is not supported.
IBM Knowledge Center application® requires a supported JDK version to build and run the application.
Resolving The Problem
The JAVA_HOME variable must be set to a working JDK and it must be the correct version. To gurrantee this last point, it is recommended to use the JDK shipped with the IBM product. In this instance, IBM Rhapsody®. For example:
Document Location
Worldwide
[{"Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSB2MU","label":"IBM Engineering Systems Design Rhapsody"},"ARM Category":[{"code":"a8m0z000000cwOlAAI","label":"IBM Knowledge Center Application"}],"ARM Case Number":"TS004906638","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
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Document Information
Modified date:
27 May 2022
UID
ibm16413287