IT35797: SINGLE VM DISK RESTORE ERROR - "CTGGA2177 UNEXPECTED ERROR DURING RECOVERY STEP (MOUNT HYPERVISOR NFS VOLUMES)"

APAR status

• Closed as program error.

Error description

• Missing storage volume data in the IBM Spectrum Protect Plus
  inventory information might prevent single VM disk restore.
  
  When the above condition is encountered, a single VM disk
  restore will produce the following detail and error in the
  job log:
  
  CTGGA2182,Load storage data: Completed (0 objects)
  CTGGA2177,Unexpected error during recovery step (Mount
            hypervisor NFS volumes). Contact support for further
            assistance.
  
  APAR IT35260 describes a similar issue but applies to full VM
  restores.
  
  IBM Spectrum Protect Versions
  Affected:
  IBM Spectrum Protect Plus 10.1.7.0 and 10.1.7.1
  
  | MDVPARTL 10.1.6 5737SPLUS | IT35260
  
  
  Initial Impact: Medium
  
  
  Additional Keywords: SPP, SPPLUS, TS004513299,
                       CTGGA2177, NFS volumes
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.6 and 10.1.7            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.7 ifix2 and 10.1.8. Note that this is subject to change *
  * at the discretion of IBM                                     *
  ****************************************************************
  

Problem conclusion

• Allow IA vdisk restore complete even if storage volume
  information is missing in the catalog.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels