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Attempting to access the Sterling Business Center display an "An error has occurred" message

Troubleshooting


Problem

Attempting to access the Sterling Business Center display an "An error has occurred" message

Symptom

Cannot login to the Sterling Business Center (SBC)

Cause

Improperly configured web.xml file.

Diagnosing The Problem

Review the messages.log file for an error of:
SECURITY-FAILURE - Input does not conform to pattern: context=Cookie value (Name:userContext)0|in|0, pattern=^[a-zA-Z0-9.!\\-\\\/+=_ :\\^]*$input=0|in|0\n    ValidationException @ com.sterlingcommerce.security.dv.SCValidationException

Resolving The Problem

  • Update the web.xml in the <runtime_sandbox>/repository/eardata/sbc/extn directory with the below entry.
<context-param>
<param-name>scui-consider-application-cookies-only</param-name>
<param-value>true</param-value>
</context-param>

Document Location

Worldwide

[{"Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS6PEW","label":"Sterling Order Management"},"ARM Category":[{"code":"a8m0z000000cy01AAA","label":"Performance"}],"ARM Case Number":"TS004898825","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]

Product Synonym

OMS;SBC;Business Center

Document Information

Modified date:
03 February 2021

UID

ibm16411261

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