APAR status
Closed as program error.
Error description
Looking across the storage devices, many of them have multiple PMRs listed in the Notifications tab, but only a few have PMRs listed in the Tickets tab to associate with those. Also, it has been more than 24 hours since PMR ppppp,bbb,ccc was opened for one of the storage devices and it is not listed in the tickets tab.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users viewing PMR tickets of storage * * device * **************************************************************** * PROBLEM DESCRIPTION: * * Looking across the storage devices, many of them have * * multiple * * PMRs listed in the Notifications tab, but only a few have * * PMRs * * listed in the Tickets tab to associate with those. Also, it * * has * * been more than 24 hours since PMR ppppp,bbb,ccc was opened * * for * * one of the storage devices and it is not listed in the * * tickets * * tab. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 2Q21 [ 54X-IBM-SI ] ( release target 2Q 2021 / June ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT35742
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
541
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-01-29
Closed date
2021-04-05
Last modified date
2021-04-05
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"541"}]
Document Information
Modified date:
08 February 2022