IT35711: VMWARE VSPHERE PLUG-IN PROGRESS BAR DOES NOT CHANGE DURING A BACKUP OR RESTORE

APAR status

• Closed as program error.

Error description

• When using IBM Spectrum Protect for Virtual Environments - Data
  Protection for VMware version 8.1.11.0 the Spectrum Protect
  plug-in for the VMware vSphere Client GUI does not reflect the
  real-time progress of a backup or restore in its progress bar.
  The progress bar remains at 0 percent until the operation
  concludes, then it changes to 100 percent.
  .
  =======================
  Diagnosing the issue:
  .
  In an IBM Spectrum Protect Client service and vddk trivia trace
  the visdkGetTaskStatus() messages tell us that the progress bar
  is running, but there are no progress numbers seen:
  .
  [date] [time] [012345] [6789] :
   ..\..\common\vm\vmvisdk.cpp(10967): visdkGetTaskStatus():
   info objects found 1
  [date] [time] [012345] [6789] :
  ..\..\common\vm\vmvisdk.cpp(10976): visdkGetTaskStatus():
  property 1
  [date] [time] [012345] [6789] :
  ..\..\common\vm\vmvisdk.cpp(11055): visdkGetTaskStatus():
  TaskInfoState = 'ns2__TaskInfoState__queued'
  .
  .
  =======================
  Affected product versions:
  IBM Spectrum Protect for Virtual Environments
  - Data Protection for VMware version 8.1.11.0
  on Windows and Linux
  .
  .
  =======================
  Initial Impact: Low
  .
  .
  =======================
  Additional Keywords:
  tsm tsmve TS004612362
  | MDVREGR 8.1.11.0 5725TVEVM |
  

Local fix

• None. Contact IBM support.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Data Protection for VMware 8.1.11  running on Windows and    *
  * Linux platforms.                                             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Data Protection   *
  * for VMware version 8.1.12  on Windows and Linux platforms..  *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• Now VMware vSphere plug-in progress bar displays the percentage
  of done work correctly.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM FOR VE DP V

• Fixed component ID

  5725TVEVM

Applicable component levels