IT35707: STREAMING RESTORE OF A VMWARE VM FAILS WITH ERROR MESSAGE "ERRORCOPYING CONFIG FILES FROM PROXY"

APAR status

• Closed as new function.

Error description

• During streaming restore of a VMware VM, the restore job fails
  due to errors reading from the NFS share mounted from the vSnap
  server. The error message in the job log is "Error copying
  config files from proxy."
  
  The VADP proxy logs for the job have these messages:
  
  c.c.v.domain.VmdkBackupVmConfigFiles : In read file function,
  file doesn't exist at location /sppvadp/<path>/<vm file name>
  
  The system log on the vSnap server has the following message:
  
  kernel: mount: server <vsnap address> not responding, timed out
  
  The problem occurs when the VADP proxy used for the streaming
  restore is located on the same system as the vSnap server from
  which the data is restored. The VADP proxy uses an NFS mount to
  read the restored data from the vSnap server. If an I/O error
  occurs on the loopback NFS mount, the restore fails.The problem
  is more likely to occur when the?system is low on memory.
  
  Affected versions: 10.1.5, 10.1.6, and 10.1.7.
  

Local fix

• Increase the RAM on the combined proxy and vSnap server system
  to ensure it aligns with the recommendations in the IBM Spectrum
  Protect Plus Blueprints.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus levels 10.1.5, 10.1.6, and 10.1.7. *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Desccription                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is       *
  * projected to be fixed in IBM Spectrum Protect Plus levels    *
  * 10.1.7 ifix2 and 10.1.8. Note that this is subject to change *
  * at the discretion of IBM.                                    *
  ****************************************************************
  

Problem conclusion

• The proxy is changed so that instead of reading the backup data
  from an NFS mount, it reads the backup data directly from the
  local vSnap server storage pool.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels