Troubleshooting
Problem
In some cases, the deployment of the Maximo Assist application fails without showing the application status on the catalog Applications page. As a result, you cannot complete the deployment or delete the app.
Resolving The Problem
In most cases, this issue is caused by incorrect CouchDB credential information. Ensure that you enter the correct URL for your CouchDB with the correct username and password. Check for and remove spaces from start or end of the URL.
Follow these steps to remove the Assist instance manually and deploy it again:
- Login in your Red Hat® OpenShift® console (for example, at https://console-openshift-console.apps.xxxx.os.fyre.ibm.com/dashboards).
- Click Administration, expand Custom Resource Definitions, select AssistApp, and click to see the instance list. If the instance is in the list, the deletion is not complete. You can click the instance name to view the instance details, including status.
- On the instance detail page, click Action > Delete AssistApp to delete the instance manually.
Related Information
Document Location
Worldwide
[{"Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"ARM Category":[{"code":"a8m3p000000GoD8AAK","label":"Maximo Assist"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
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Document Information
Modified date:
29 January 2021
UID
ibm16408340